SUPPORT Center

Have questions? We’ve got answers.

Contact Us

Online Banking

Loans

Send or Receive Money

Debit Card Management

Account Maintenance

Get TTCU Apps

Frequently Asked Questions

How do I dispute an electronic withdrawal?
expand_circle_down

如果您认为您的账单上有未经授权的电子取款记录, please use the form below to initiate a dispute.

Complete The Form

Does TTCU accept incoming wires?
expand_circle_down

TTCU accepts both domestic and international wires. 只需向您的外部金融机构提供以下信息:

Receiver ABA:

311386073

Receiver Name:

Texas Tech Federal Credit Union

1802 Texas Tech Parkway, Lubbock, TX 79409

受益人(收到电汇的我方成员):受益人名称

Beneficiary Account Number

Beneficiary Address

*TTCU does not have a SWIFT number or BIC code.

How do I dispute a charge on my debit card?
expand_circle_down

如果您认为您的卡上有未经授权的消费, 请与我们联系索取表格以发起争议.

Contact Us

Can I use my card with Apple, Samsung, or Google Pay?
expand_circle_down

Yes! 所有TTCU借记卡和信用卡都可以添加到苹果、三星或谷歌支付中.

What is my daily card limit?
expand_circle_down

请参阅您的会员资料包(位于网上银行内)以了解每日的信用卡限额.

How can I get a new debit card?
expand_circle_down

If you need a new debit card, we can mail you a new one, or you can stop by any branch and have one printed. You can find the closest branch to you here

How do I report my card lost or stolen?
expand_circle_down

要报告您的借记卡丢失或被盗,请拨打1-800-472-3272,并选择选项2.

如果您的信用卡丢失或被盗,请拨打1-855-256-9155,并说明打电话的原因. 

How do I activate my card?
expand_circle_down

要激活您的借记卡,请拨打1-800-472-3272,并选择选项1.

要激活您的信用卡,请拨打1-855-256-9155,并说明打电话的原因.

How do I change my PIN number?
expand_circle_down

要更改您的借记卡密码,请拨打1-800-472-3272,并选择选项1.

要更改您的信用卡密码,请致电1-855-256-9155,并选择选项7.

1

What is TTCU’s Routing Number?
expand_circle_down

TTCU’s Routing number is 311386073.

To find your account number, 登录网上银行,在你的账户名下找到9位数字.

How do I reach support after hours?
expand_circle_down

After-hours support can be reached at 1-877-546-1818. Select option 4 to leave us a voicemail.

What is Bill Pay and how do I enroll?
expand_circle_down

有了账单支付,您可以轻松地制定和安排付款. 您可以通过以下步骤在app或网上银行注册“账单支付”:

  1. If you’re in the TTCU mobile app, select ‘More’ in the bottom right corner. Under ‘Move Money’, select ‘Bill Pay’. If you’re in online banking, hover over the ‘Move Money’ tab and then select “Bill Pay”.
  2. View and accept the disclosure.
  3. Add your payee and payee financial information.

Security Tips

Why is it important to keep my technology updated?
expand_circle_down

Microsoft, Google, Android, 而其他的技术供应商也在不断努力更新他们的产品,以确保他们免受最新的网络犯罪技术和漏洞的攻击. 最终用户必须确保应用这些更新,以最大限度地降低其技术易受攻击的风险.

Why do I have to update my password?
expand_circle_down

重要的是要保持您的密码新鲜,不要在多个平台上使用相同的密码. 考虑到最近发生的大量数据泄露事件, 如果你在多个平台上使用相同的密码,其中任何一个都被泄露了, 黑客随后就可以访问你复制密码的每一个账户.

TTCU将如何与我通信,我们将要求什么信息?
expand_circle_down

TTCU不会主动要求提供个人身份信息, passwords, or other sensitive data. As a best practice, 最好不要与外界分享这些信息,除非你已经和他们积极地做生意.

How do I fix issues with my web browser?
expand_circle_down

有许多不同的问题可能会导致浏览器显示正确和当前信息的问题,甚至无法正确加载网页. 解决许多浏览器问题的最常见的修复方法之一是清除浏览器缓存. 浏览器缓存将存储您以前访问过的网页的元素或部分,以便下次访问时更快地加载该页面. 如果您的网页有问题,清除此缓存可以确保您获得网站所有者希望您看到的最新版本.

How can I tell if a link is safe to click on?
expand_circle_down

当从任何形式的在线交流中访问链接时, 将光标悬停在链接上以查看其指向的目的地是一种良好的做法. 不良行为者可以使链接看起来是一回事,但点击该链接可能会导致潜在的恶意内容或您的个人信息的网络钓鱼.

我怎么知道一封电子邮件是否真的来自德克萨斯理工大学信用合作社?
expand_circle_down

德州科技信用合作社发送的所有电子邮件营销沟通将来自noreply@mail.texastechfcu.Org,所有其他通信将来自noreply@drf2695.com.